We are Balloon Files ("we," "us," or "our"). The Software is developed by Chrono Orion LTD, located at Abba Even 10, Herzliya, Israel. The protection of your privacy ("you" or "your") is a core priority, and we use reasonable efforts to handle your Personal Data responsibly and transparently. This Privacy Policy ("Policy") is an integral part of our Software (as defined below) terms in the End User License Agreement (EULA) ("Terms") and governs the manner in which information, including Personal Data (meaning any information that identifies or could reasonably identify a specific individual ("Personal Data")), related to your use of Balloon Files ("Software") and any related services, is processed. Our practices comply with applicable laws and data protection regulations, including the General Data Protection Regulation (GDPR) ("GDPR") and the California Consumer Privacy Act (CCPA) ("CCPA") where such laws apply.
Capitalized terms not defined in this Policy shall have the meanings assigned to them in the Terms.
You acknowledge that the provision of Personal Data is on a voluntary basis and, where required by applicable law, based on your consent. You acknowledge that you are not legally obligated to permit us to process, including collecting, your Personal Data, and that any such processing is based on your consent. However, certain functionalities of the Software may not operate properly if you refuse to allow us to process your Personal Data, including by declining to provide certain information.
Information We Collect
When you interact with our Software, including by accessing or using the Software, we may process the following categories of information:
1. Non-Personal Data. This involves information that does not identify a specific individual and that cannot reasonably be used (directly or indirectly) to link the information to an identifiable individual. This type of information may include device type, operating system version, language preferences, software performance metrics, and general usage statistics. Such information may be collected automatically while you use the Software.
2. Personal Data. This includes details that can, directly or indirectly, identify you, such as IP addresses or search queries submitted through the Software's interface, information about an individual contained in PDF documents, or other information the user provides to us in connection with the use of the Software, or other digital identifiers.
We process such data for the following purposes:
To ensure the Software operates as designed and delivers its core functionality.
To handle support inquiries and respond to user feedback.
To maintain the integrity and security of the Software and detect fraudulent activity.
To meet our legal obligations and manage user consent records.
To provide the services to users of the Software.
We process such data for the following purposes:
To ensure the Software operates as designed and delivers its core functionality.
To handle support inquiries and respond to user feedback.
To maintain the integrity and security of the Software and detect fraudulent activity.
To meet our legal obligations and manage user consent records.
Providing the services to users of the Software.
Data Processing Methods
We, together with our authorized service providers, may collect online identifiers (such as IP addresses) as well as contextual and technical data generated through your use of the Software. This information is utilized to support analytics, operational continuity, and ongoing improvement of our services.
The Software may also collect search-related information, such as search queries submitted through your default search engine. Such information may be shared with relevant search providers to deliver search results and may be reviewed for purposes such as identifying non-human or fraudulent activity. Following these processes, search-related data is anonymized and retained in aggregated form.
Where search functionality is integrated into the Software interface, search queries may be transmitted to relevant search providers to generate results. In certain circumstances, such information may subsequently be anonymized or aggregated for statistical purposes.
Legal Basis for processing (GDPR)
Where the GDPR applies, Personal Data may be processed under one or more of the following legal process data bases:
Legitimate Interests: Processing is necessary for purposes such as maintaining stability and security, preventing abuse, and improving the Software.
Contractual Necessity: Processing required to provide the services and features you requested.
Consent: Where explicit permission is provided for certain data processing activities, or where required by law.
Categories of Personal Data Collected and Disclosures
During the preceding twelve-month period, the following categories of Personal Data may have been processed or disclosed for operational purposes:
Category A - Identifiers: Such as IP addresses and other network-based identifiers.
Category F - Internet or Electronic Network Activity: Including interactions with the Software and search queries processed through it.
These categories of data may be disclosed to certain third-party recipients, including:
Service providers for infrastructure and hosting/maintenance, such as entities that support the technical operation and stability of our systems.
Analytical partners for optimization, who help evaluate product performance and usage patterns.
Business affiliates, such as affiliated entities involved in operational oversight, fraud prevention, business analytics, or revenue attribution.
You may also manage certain advertising preferences through third-party tools such as the Digital Advertising Alliance or the Network Advertising Initiative.
Data Sharing
We do not sell Personal Data. However, Personal Data may be shared in limited situations, including:
With service providers that assist in operating the Software under confidentiality obligations.
When required by applicable law, legal process, or governmental request.
As part of a merger, acquisition, or corporate restructuring.
Where your explicit consent has been provided.
Data Security
We implement industry-standard technical and organizational safeguards designed to protect your data from unauthorized access, misuse, or loss. However, no online system is perfectly secure. Despite these measures, no internet-based system can guarantee absolute security.
If you believe your Personal Data has been compromised or have any concerns regarding privacy, please contact us at [email protected].
Search Data and Third-Party Search Provider
The Software integrates a third-party search provider to deliver search results. Search queries you submit may be shared with this provider for the purpose of generating relevant results and, where applicable, for revenue attribution in connection with our monetization model. Queries are anonymized before any long-term storage. The search provider operates under its own privacy policy, which we encourage you to review.
User Rights
Depending on your jurisdiction, you may have certain rights regarding your Personal Data, including the right to:
request access to the Personal Data we hold about you;
request correction or deletion of inaccurate, or outdated Personal Data;
request deletion of certain Personal Data, subject to legal retention obligations;
object to or restrict certain processing activities;
withdraw consent where processing is based on consent, without affecting processing carried out prior to withdrawal; and
You may also have the right to submit a complaint to the relevant data protection authority.
To the extent the CCPA applies, users may additionally have the right to request that their Personal Data not be sold and the right not to receive discriminatory treatment for exercising their privacy rights.
Requests will be handled in accordance with applicable legal obligations. We may request identity verification before fulfilling certain requests. To exercise any of these rights, please contact us at: [email protected].
Data Retention
Personal Data is retained only for the period necessary to fulfill the purposes described in this Policy or as required by applicable law, regulation, or dispute-resolution obligations. In some situations, information may be anonymized or aggregated so that it can no longer be associated with an identifiable individual.
Children
The Software is intended for users aged 16 and older. If you believe that a minor has provided Personal Data through the Software, please contact us at [email protected]. Upon verification, appropriate steps will be taken to remove such data in accordance with applicable laws.
Updates to This Policy
We may revise this Privacy Policy from time to time. The Effective Date displayed at the beginning of this document indicates the most recent revision. Continued use of the Software following such updates constitutes acceptance of the revised Policy.
Capitalized terms not defined in this Policy shall have the meanings assigned to them in the Terms.
You acknowledge that the provision of Personal Data is on a voluntary basis and, where required by applicable law, based on your consent. You acknowledge that you are not legally obligated to permit us to process, including collecting, your Personal Data, and that any such processing is based on your consent. However, certain functionalities of the Software may not operate properly if you refuse to allow us to process your Personal Data, including by declining to provide certain information.
Information We Collect
When you interact with our Software, including by accessing or using the Software, we may process the following categories of information:
1. Non-Personal Data. This involves information that does not identify a specific individual and that cannot reasonably be used (directly or indirectly) to link the information to an identifiable individual. This type of information may include device type, operating system version, language preferences, software performance metrics, and general usage statistics. Such information may be collected automatically while you use the Software.
2. Personal Data. This includes details that can, directly or indirectly, identify you, such as IP addresses or search queries submitted through the Software's interface, information about an individual contained in PDF documents, or other information the user provides to us in connection with the use of the Software, or other digital identifiers.
We process such data for the following purposes:
We process such data for the following purposes:
Data Processing Methods
We, together with our authorized service providers, may collect online identifiers (such as IP addresses) as well as contextual and technical data generated through your use of the Software. This information is utilized to support analytics, operational continuity, and ongoing improvement of our services.
The Software may also collect search-related information, such as search queries submitted through your default search engine. Such information may be shared with relevant search providers to deliver search results and may be reviewed for purposes such as identifying non-human or fraudulent activity. Following these processes, search-related data is anonymized and retained in aggregated form.
Where search functionality is integrated into the Software interface, search queries may be transmitted to relevant search providers to generate results. In certain circumstances, such information may subsequently be anonymized or aggregated for statistical purposes.
Legal Basis for processing (GDPR)
Where the GDPR applies, Personal Data may be processed under one or more of the following legal process data bases:
Categories of Personal Data Collected and Disclosures
During the preceding twelve-month period, the following categories of Personal Data may have been processed or disclosed for operational purposes:
Category A - Identifiers: Such as IP addresses and other network-based identifiers.
Category F - Internet or Electronic Network Activity: Including interactions with the Software and search queries processed through it.
These categories of data may be disclosed to certain third-party recipients, including:
Service providers for infrastructure and hosting/maintenance, such as entities that support the technical operation and stability of our systems.
Analytical partners for optimization, who help evaluate product performance and usage patterns.
Business affiliates, such as affiliated entities involved in operational oversight, fraud prevention, business analytics, or revenue attribution.
You may also manage certain advertising preferences through third-party tools such as the Digital Advertising Alliance or the Network Advertising Initiative.
Data Sharing
We do not sell Personal Data. However, Personal Data may be shared in limited situations, including:
Data Security
We implement industry-standard technical and organizational safeguards designed to protect your data from unauthorized access, misuse, or loss. However, no online system is perfectly secure. Despite these measures, no internet-based system can guarantee absolute security.
If you believe your Personal Data has been compromised or have any concerns regarding privacy, please contact us at [email protected].
Search Data and Third-Party Search Provider
The Software integrates a third-party search provider to deliver search results. Search queries you submit may be shared with this provider for the purpose of generating relevant results and, where applicable, for revenue attribution in connection with our monetization model. Queries are anonymized before any long-term storage. The search provider operates under its own privacy policy, which we encourage you to review.
User Rights
Depending on your jurisdiction, you may have certain rights regarding your Personal Data, including the right to:
To the extent the CCPA applies, users may additionally have the right to request that their Personal Data not be sold and the right not to receive discriminatory treatment for exercising their privacy rights.
Requests will be handled in accordance with applicable legal obligations. We may request identity verification before fulfilling certain requests. To exercise any of these rights, please contact us at: [email protected].
Data Retention
Personal Data is retained only for the period necessary to fulfill the purposes described in this Policy or as required by applicable law, regulation, or dispute-resolution obligations. In some situations, information may be anonymized or aggregated so that it can no longer be associated with an identifiable individual.
Children
The Software is intended for users aged 16 and older. If you believe that a minor has provided Personal Data through the Software, please contact us at [email protected]. Upon verification, appropriate steps will be taken to remove such data in accordance with applicable laws.
Updates to This Policy
We may revise this Privacy Policy from time to time. The Effective Date displayed at the beginning of this document indicates the most recent revision. Continued use of the Software following such updates constitutes acceptance of the revised Policy.
Contact Us
For any privacy-related questions, please email: [email protected].